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Registration of complaint

As a part of our work improving and streamlining Bring's complaint handling process, we have made changes to our complaint form.
Note that the form does not work if the page is displayed in compatibility mode and you may need to adjust the compatibility settings in your browser.


Registration automatically generates a response mail with the reference number used for further handling.
If you have questions regarding the completion of this form please contact your designated contact person at Bring.

BringCase
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Goods information
Please note and inform concerned parties:
  • Everyone in the transport chain has the responsibility to prevent further damage when possible. Claimed goods therfore must be handled in accordance with applicable industry guidelines as well as handled so the damages does not get worse.
  • Damage that is not visible at delivery must be reported to Bring within seven (7) days from the day of delivery. Photo must also be included in the complaint.
  • The claimed goods must be available for inspection or pickup. Therefore, the goods shall not be returned, sold or repaired without Bring being contacted or until you receive a decision regading your complaint.
  • Any pickup of goods must be performed by Bring
    - no later than seven (7) business days from the day the decision on the matter has been communicated if the claim is concening temperate or dry food.
    - no later than thirty (30) working days from the day a decision on the matter has been notified if the claim is concerning other goods.
  • When circumstances exist that justify earlier disposal or dispatch, this must be approved by Bring.
  • A copy of the consignment note's consignee part and associated commercial invoice must be attached.

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All transport assignments are carried out in accordance with the Swedish Frozen Food Institutes Liability Provisions for Cold Store and Freezer Storage of 2010, Bring Transport Terms and Conditions for Domestic and International Transports Sweden as well as the General Conditions of the Nordic Association of Freight Forwarders 2000.